Policies

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Change of event

You can at any time decide to change event until September 7th, 2019 at 8pm (the day before the event).

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Same participants

  • To equal or lower fee event

The change is at no additional charge to you, but there is no refund on the difference.

  • To a higher fee event

You pay only the amount of the difference for the new event.

Adding or removing participants

  • From solo to team

To change a solo registration to a team registration, you pay the fee difference (if higher than the original registration) plus $10 per new participant.

  • From team to solo

To change a team registration to a solo registration, you pay the fee difference (if higher than the original registration).

Splitting a team

A team may decide to split into several registrations.

  • To an equal or lower price event

The change is at no additional charge to you, but there is no refund on the difference.

  • To a higher price event

You only pay the difference for the new event

  • Adding participants

You pay the fee difference (if higher than the original registration) plus $10 per new participant.

Procedure : By sending us your request to question@xterraquebec.com before September 7th, 2019 at 5 pm or on site (see programming tab) before September 7th, 2019 at 8 pm.

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Deferment

Whatever the reason without a Doctor’s note until August 24th, 2019 before 5 pm
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Up to two weeks before the event (no later than August 24th, 2019 before 5 pm), you can easily postpone your registration to the 2020 edition if it is the same event. The deferral fee before this date is only $20 for a solo event or $30 for a team event. You must send an email at question@xterraquebec.com to request your deferment. Fees must be paid before Septembre 7th, 2019 at 8 pm for the deferment to be effective otherwise registration will not be refunded.

Medical reason only from August 24th at 5 pm

Between August 24th, 2019 at 5 pm and September7th, 2019 at 8 pm, it is possible to defer a registration, but only upon presentation of a Doctor’s note which specifies that it is impossible for you to take part in the event.

The deferral fee is $40 for a solo event or $60 for a team event. The transaction must be done on site according to the opening hours of the Registration Office until September 7th, 2019 at 8 pm at the latest (see Schedule tab).

Only medical reasons are accepted after August 24th, 2019 at 5 pm. The Doctor’s Note must have been presented to the organization and the fees paid before September 7th, 2019 at 8 pm for the deferral to be effective otherwise the registration will not be refunded.

Note that if the 2019 edition of XTERRA Tremblant were to be canceled for any reason, the refund would be the full amount of the deferral fee plus 50% of the registration fees paid for 2019.

Cancellation

XTERRA Quebec, in accordance with management executives, city officials and local law enforcement has the authority to cancel any of the events for emergency purposes such as,
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inclement weather or threat of terrorism. If such emergency conditions force cancellation, refunds cannot be provided since funds will have been spent in preparation for the event.
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Transfers

Until September 7th at 8 pm (the day before the event), you can transfer your registration to another person for the same event. Transfer fees are only $ 20 for a solo event or $ 10 per person for a team event.
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Procedure : By sending us your request to question@xterraquebec.com before September 7th, 2019 at 5 pm or on site according to the opening hours of the Registration Office until September 7th, 2019 at 8 pm at the latest (see Schedule tab). The new participant must be present to make his registration on site.

If we are at maximum capacity in the new event at the time of the change, we reserve the right to offer you an alternative event or to defer your registration free of charge.

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Refund

No refund possible.

Note that taxes, online registration fees and Triathlon Québec fees are non-refundable and are also extra in all our policies if applicable.

XTERRA Tremblant

539, chemin St-Bernard,

Mont-Tremblant, QC J8E 1T4, Canada

Where is the race?

539, chemin St-Bernard, Mont-Tremblant (Québec) J8E 1T4

 

Parking?

Parking will be available at Domaine St-Bernard.
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Questions?

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